Terms & Conditions

Last Updated: January 31, 2025

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By engaging with Virtually Innovative Administrative Solutions (VIAS), you agree to these Terms & Conditions, which govern the use of our services and outline the rights and responsibilities of both VIAS and the client.

 

Confidentiality & Non-Disclosure
VIAS is committed to maintaining client confidentiality. We will not disclose, share, or sell client data to third parties unless required by law (e.g., subpoenas, IRS audits, regulatory compliance) or with explicit written consent from the client. All client data is securely stored and protected using industry-standard security measures. However, while we take reasonable precautions, VIAS is not liable for unintentional breaches due to external cyber threats beyond our control. VIAS may require clients to sign a Non-Disclosure Agreement (NDA) for engagements involving sensitive business data. If an NDA exists, its terms will precede this confidentiality policy.

 

Limitation of Liability & Force Majeure
VIAS provides services based on the accuracy of information supplied by the client. The client is responsible for ensuring all data provided is complete, accurate, and up to date. VIAS shall not be liable for errors, financial losses, or legal consequences resulting from incorrect or incomplete client information, third-party software failures (e.g., QuickBooks, NetSuite, ClickUp), or external cyberattacks. Additionally, VIAS is not responsible for indirect, incidental, or consequential damages, including loss of revenue, reputational harm, or business disruptions.

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VIAS shall not be liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, cyberattacks, government regulations, legal restrictions, power outages, or internet failures. If such a Force Majeure Event occurs, VIAS will notify the client and resume services immediately. The maximum liability of VIAS under this agreement shall not exceed the total amount paid for services rendered within the last three (3) months.

 

Privacy Policy & Data Protection
VIAS collects and uses client information solely for business operations, including client communication, service delivery, and financial, tax, and legal regulations compliance. We do not sell, trade, or share client information with third parties unless required by law.

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Suppose you are in the European Economic Area (EEA) or California (U.S.). In that case, you have additional rights under the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), including access, delete, or opt-out of data collection for marketing purposes. To exercise these rights, please get in touch with us at virtuallyinnovative@gmail.com.

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Text Messaging & SMS Consent
You consent to receive text messages from Virtually Innovative Administrative Solutions (VIAS) regarding your inquiries, account updates, and other relevant information by providing your phone number. Message frequency will vary, and standard message and data rates may apply.

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For assistance, reply to HELP or contact us at virtuallyinnovative@gmail.com or (334) 203-6022. To stop receiving messages, reply STOP. No further messages will be sent after opting out. See our Privacy Policy at https://www.virtuallyinnovativeas.com/terms-conditions for details.

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Restrictions on Use
Clients may not modify, duplicate, or create derivative works from VIAS-provided materials without written permission. Reverse-engineering, decompiling, or attempting to access proprietary tools, processes, or software VIAS uses is strictly prohibited. Clients must provide truthful information when engaging with VIAS services and may not use our systems for fraudulent activity, unauthorized access, or illegal purposes. Clients may not remove or alter VIAS trademarks, copyrights, or proprietary branding, nor resell or distribute VIAS reports, templates, or service materials without prior authorization. Any violation of these restrictions may result in the immediate termination of services and potential legal action.

 

Intellectual Property Rights
VIAS retains the intellectual property rights to any proprietary processes, templates, or reports developed during service. Clients receive a non-exclusive, royalty-free license to use delivered materials for business operations but may not modify, resell, or distribute VIAS-created content without written permission. Clients cannot claim ownership of VIAS’s proprietary methods, reports, or strategies.

 

Payment Terms, Late Fees & Refund Policy
Payments are due within 15 days of invoice issuance. Late payments will incur a fee of 1.5% per month (or the maximum allowed by law). Clients who dispute an invoice must notify VIAS within 7 days of receipt to request a review. VIAS reserves the right to suspend services for non-payment.

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All retainers and upfront payments are non-refundable, except in cases where VIAS fails to deliver the agreed-upon services. Refund requests must be made in writing, and any approved refunds will be processed within 30 days. Additional fees may apply for rush projects, scope changes, or additional services beyond the original agreement.

 

Termination of Services
Either party may terminate this agreement with written notice. Upon termination, clients remain responsible for all work completed up to the termination date, whether invoiced or not. VIAS may terminate services if the client fails to comply with these Terms & Conditions, if there is a breakdown in mutual trust, or if continued service would violate compliance regulations or professional ethics. Upon termination, clients will lose access to VIAS services, software integrations, and proprietary materials unless otherwise agreed.

 

Governing Law & Dispute Resolution
Alabama governs these Terms & Conditions, United States laws, and applicable federal regulations. Both parties agree to first attempt to resolve any disputes through good-faith negotiation. If unresolved, disputes shall be settled through binding arbitration in Alabama, according to the American Arbitration Association (AAA) rules. This clause prevents costly lawsuits and ensures a structured resolution process.

 

Updates & Modifications
VIAS reserves the right to update these Terms & Conditions at any time. Clients will be notified of any material changes, and continued use of our services constitutes acceptance of the updated terms.

 

Acknowledgment
By engaging with VIAS, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

For any inquiries or concerns, please get in touch with us at virtuallyinnovative@gmail.com.